Questions and Answers

Table of contents

Questions and Answers

Frequenly asked questions

1. What account number should I use for payment ?

You can find all necessary details for a bank transfer below:

Bank transfers in EUR:

Topfish Sp. z o. o.

ul. Klasztorna 38,

83-400 Kościerzyna

Bank: BRE BANK S.A.

Nr. : 29 1140 2004 0000 3712 0489 9839

SWIFT / BIC: BREXPLPWMBK

Bank transfers in other currencies and PLN:

Topfish Sp. z o. o.

ul. Klasztorna 38

83-400 Kościerzyna

Bank: BRE BANK S.A.

Nr. : 30 1140 2004 0000 3102 7642 5427

SWIFT / BIC: BREXPLPWMBK

Please provide number of your order along with your full name in the bank transfer title.
You can also pay using Visa and Master Card credit cards and PayPal.

2. What’s the delivery cost ?

All details regarding shipping costs can be found here Shipping

3. How long does it take to complete your order ?

Preparing your order can take between 1-5 working days and it depends on the availability of the items you bought in our store. Our products fall into two categories; available straightaway which are sent within 24 hours of placing an order on a working day, and those that have a longer completion period which is specified for each product individually.

Apart from time required to prepare your order, it’s necessary to add time needed for delivery which can take between 3-5 working days depending on the delivery option.

4. Do you ship abroad ?

Yes. We ship to most countries. You can easily pay for your order with a credit card, bank transfer (EUR and other currencies), or via PayPal.

5. Does my delivery include a receipt or an invoice ?

Yes, every delivery always includes an invoice.

6. Is it possible to return items I ordered ?

Yes, you can returns items that you ordered. Details regarding returns and cancelling orders can be found in: Terms & Conditions

Return address:

Topfish Sp. z o. o.

ul.Klasztorna 38

83-400 Kościerzyna (Poland)

7. Do my items have a warranty ?

TopFish stores delivers top quality products some of which are under warranty. Some products are under warranty either from a producer, importer or a seller. Only products bought from TopFish store are under warranty. You can ask for refunds on our webpage: www.TopFish.de via a refund form which you can find in your user panel in RMA section or any other way.

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